All too often consumer grade PCs end up NOT being patched but also stuck in BYOD hung up trying to patch. No USB protection and fun target.  Once it goes interactive then a whole other set of variables come into play. Security with digital signage and interactive digital signage is another redheaded stepchild as a rule (along with ADA and accessibility)

Good article Racheal -- Queue management is very big in all verticals of self-service. From more complex patient check-in to "take a number".  Visitor check-in are often using live people to make for even better customer service. Faced with computerized programmed helpdesk, the first thought is to how to get around it and get a real person.

One of my tricks for phone CRMs is to speak gobbleygook when asked a question, deliberately. The AI gives up quickly and routes me to a person right away. No need to navigate 3 levels of descending hell hierarchy only to learn the very last number they offer is the one you want :-)

Looking at my SLED services, I see today 900 RFPs worth $9B with an average value of $21 million. It extends into visitor management. You can have 100 vendors a day "check-in" at local medical facility pushing some product.  In SLED space it is very important to provide accessibility options like approved braille and tactile info.  Technology like touchless and using voice are helpful.

See https://kioskindustry.org for kiosk specific check-in and wayfinding

I just posted new project depoyment in Stamford for solar powered wayfinding

Solar-powered wayfinding kiosks. Free to city and offset by ad revenue. Five of them to start and looks like e-paper displays (monochrome).  Impressive.
https://kioskindustry.org/solar-kiosks-for-wayfinding-information-stamford/

Soofa, which was founded by women in the MIT Media Lab in 2014, is providing the kiosks for free, with the caveat that the company will recoup revenue from selling advertising through the devices.

Notables need to recognized and held up as examples of innovative thinking. Side comment - the Chinese have a real problem with innovation since it is so easy for companies to copy each other. Discourages innovation.  In any case I am launching new APAC and Europe self-service directories. Thanks Lisa!

I see much application in the cafeterias for employee recognition and events,

At some point cameras on the parking areas reported by AI as open spots or full and notifying patients as they enter.

Many hospitals in suburban areas are under construction and expanding/building. Guiding visitors around temporary obstructions would be helpful.

For accessibility something as simple as a simplified, large TV remote for the TV instead of some ultra complex small-button control not requiring visual examination and decoding.

Lidar and cameras are going to be everywhere

Thanks for the encouragement Gibran. Trying to describe a simple situation while carefully bring up some of the underlying complexities sometimes ends up with me going down a rabbit hole.

If anyone wants the full Cherry Creek deal (or other outdoor smart city) I can send to you and you can forward on.

A variation are transit-related. Lawrence KS has active RFP and is currently seeking an interested, qualified proposer to provide a total of three (3) freestanding passenger information kiosks, to be installed at Central Station 2303 Bob Billings Pkwy Lawrence, KS with complete content management software (CMS) systems.

Probably 3X the bids for transit systems like that then smart city for that matter.

No wonder Peerless-AV selected image with bus driving by....

That's a good suggestion Lisa and people love a good checklist.  I have one for ADA that covers the "low-hanging fruit" that you don't consider at your own peril. And it is different in verticals and different in countries.

In the self-service world, there is the hardware, the software, the devices, connections, data and along with all that is installation, warranty, service and maintenance (software & hardware). And any and all regulations be them federal and/or state that are in play.

My wife was getting her passport photo at FedEx yesterday and of course I spent my time in benevolent hacker mode at the internet stations. Fairly easy to "intrude."

For digital signage media players running a consumer-grade Windows OS is a consideration all to itself given patch cycles/etc. People do that to save money.

Maybe add a separate section to evaluate all the "money-saving" initiatives of budget, and take an honest look at the resultant liabilities (and subsequent costs).

I spoke with Wendys at NRF and I guess they went "immediate term economical" on signage and kiosks only to find out a year later that downtime and lack of monitoring is taking a big chunk of money every month (and units not serving customers).  

Ironic how "went cheap" is usually a synonym for "longterm more costly".