Relaxed Work Environment, Collaborative Teams, and Growing Company!Williams AV (WAV) is the worldwide leader in assistive communication technology. We transform how people see, hear, and engage. We design and manufacture professional and consumer audio-video technology for inclusion and engagement. We believe that understanding is more than just hearing the words someone is speaking. When technology improves intelligibility and visibility, people can engage in every aspect of communication.   The Application Support Engineer is based at the company's HQ in Eden Prairie, Minnesota, and is part of the Williams AV "Tech Blue" team. This position is responsible to internal and external customers and sales teams globally for product support, system integration designs, product demonstrations, and product training across all of Williams AV's product families and associated accessories. This role is integral in helping Williams AV achieve sales and profitability objectives while providing world-class service to our customers and partners.  Responsibilities Possess/develop deep subject matter knowledge of all WAV assistive communication solutions and their use in various markets and applications. Provide technical support for all WAV products to end-user customers, consultants, and sales channel partners. Technical support includes assisting with installation, configuration, monitoring, controlling, and troubleshooting. Technical support may be provided by phone, web, and/or on-site. Develop a thorough understanding of WAV design and simulation tools for the purpose of providing best-in-class implementation designs that meet industry standards and/or best practices. Serve as a resource to current and potential customers by assessing customer needs and LAN/WAN network details with respect to utilizing WAV network-enabled products. Develop and deliver sales presentations in the field or by webinar alongside Regional Sales Managers and Manufacturer’s Reps; understand and clearly articulate Williams AV’s value proposition and how WAV products integrate into existing environments. Serve as a Williams AV product expert and perform product demonstrations at trade shows, regional events, and installations; tailor each demonstration and presentation to specific audience needs. Develop product training, installation, and troubleshooting videos as requested. Review product technical documentation and product sales guides for periodic updates and accuracy of specifications. Supply technical documentation to architects and consultants, including specifications for bids (CAD Standards/Parts Lists/Specs, etc.) Collaborate with Technical Writer(s) at WAV to create Master Format Specifications, design examples, and white papers, and improve overall product documentation. Suggest product modifications and ideas through communication with consultants, field personnel, and end users where applicable. Continuously learn and collaborate with Sales, Engineering, and Marketing departments to assimilate new and advanced features into presentation materials. Remain knowledgeable of market and industry trends, competitors, and leading customer strategies. Aggregate and document product and service requests to assist Sales & Marketing teams Works closely with other members of the TechBlue team for cross-training of product and market knowledge and customer support Looks for ways to improve product quality and functionality by providing regular input to WAV product management and engineering teams Required Qualifications A Bachelor’s Degree or equivalent work experience Previous technical support and/or customer service responsibilities Comprehensive knowledge of AV integration techniques and networked hardware/software applications CRM system experience Experience with wired/wireless network hardware (Cisco, Ruckus, etc.) Excellent verbal, nonverbal, and written communication skills Excellent presentation skills Excellent time management skills with the ability to plan and prioritize work Adaptability and flexibility to manage competing demands Proficient in all Microsoft Office Programs including, but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint Preferred Qualifications Experience with Williams AV or equivalent assistive communication products Familiarity with web conferencing platforms (Zoom, MS Team, GoTo Meeting, etc.) Experience with EASE acoustic simulation software, & CAD Salesforce CRM experience Experience in sales or account managementBenefits Our total rewards package goes above and beyond just a paycheck. Whether you are looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve those goals. Paid Time Off Company Holidays Medical, Dental, and HSA Company match 401K Company-paid life insurance and disability Tuition Reimbursement Learn more at https://williamsav.com/jobs/