About Kiosk Manufacturer Association

The Kiosk Association comprises companies involved in self-service, digital signage, digital menus, outdoor technology, kiosks, point-of-sale, smart city, healthcare, telehealth, voice order, thin client, EV charging and retail automation. Craig Keefner is the managing editor for all.  Sponsors include 

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      Email info@kioskindustry.org

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      Industry Association

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      English

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      Digital Signage Managed Services Video Display/Projection

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      Banking/Finance Corporate Education

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      Europe Latin America Middle East/ Africa North America Southeast Asia

      Intro Content

      Self-Service or Human Touch: What’s Your Ordering Preference?

      ice opinion piece by Christoph Nussbaumer CEO of Alpine. Which produces a more personalized outcome, fewer mistakes and more choices?

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      Recent Comments

      I see much application in the cafeterias for employee recognition and events,

      At some point cameras on the parking areas reported by AI as open spots or full and notifying patients as they enter.

      Many hospitals in suburban areas are under construction and expanding/building. Guiding visitors around temporary obstructions would be helpful.

      For accessibility something as simple as a simplified, large TV remote for the TV instead of some ultra complex small-button control not requiring visual examination and decoding.

      Replying to Gibran Nassif - AVIXA

      @Craig Keefner this is a great way to create more engagement when it comes to digital signage. Great write-up!

      Thanks for the encouragement Gibran. Trying to describe a simple situation while carefully bring up some of the underlying complexities sometimes ends up with me going down a rabbit hole.

      If anyone wants the full Cherry Creek deal (or other outdoor smart city) I can send to you and you can forward on.

      A variation are transit-related. Lawrence KS has active RFP and is currently seeking an interested, qualified proposer to provide a total of three (3) freestanding passenger information kiosks, to be installed at Central Station 2303 Bob Billings Pkwy Lawrence, KS with complete content management software (CMS) systems.

      Probably 3X the bids for transit systems like that then smart city for that matter.

      No wonder Peerless-AV selected image with bus driving by....

      Thanks, @Aviad Cohen , @Samantha Davis , and @Kiosk Manufacturer Association for sharing your expertise with the community! Great question, @Harish040 !

      There seem to be many nuances around this and questions to be addressed. Is there any type of best practices "checklist" when approaching a project? 

      That's a good suggestion Lisa and people love a good checklist.  I have one for ADA that covers the "low-hanging fruit" that you don't consider at your own peril. And it is different in verticals and different in countries.

      In the self-service world, there is the hardware, the software, the devices, connections, data and along with all that is installation, warranty, service and maintenance (software & hardware). And any and all regulations be them federal and/or state that are in play.

      My wife was getting her passport photo at FedEx yesterday and of course I spent my time in benevolent hacker mode at the internet stations. Fairly easy to "intrude."

      For digital signage media players running a consumer-grade Windows OS is a consideration all to itself given patch cycles/etc. People do that to save money.

      Maybe add a separate section to evaluate all the "money-saving" initiatives of budget, and take an honest look at the resultant liabilities (and subsequent costs).

      I spoke with Wendys at NRF and I guess they went "immediate term economical" on signage and kiosks only to find out a year later that downtime and lack of monitoring is taking a big chunk of money every month (and units not serving customers).  

      Ironic how "went cheap" is usually a synonym for "longterm more costly".

      Assuming it is just a display (no interactive) then in the US there are the usual. If nothing else FCC approval and ideally UL sticker are start point.

      One problem area is with media players/engines. They have storage as a rule and you need to make sure they are secure. Maybe you have a camera capturing data. If it is stored then you can be liable especially in certain states.

      There are national standards + state standards that should be reviewed.

      State (or Federal) projects always come with a lengthy "compliance" list. Sometimes 30 or 40 items they want a check next to (before they send you a check). 

      International standards are CCC, FCC, CE, UL, and ROHS

      In US -- ADA standards apply to digital signage under conditions

      FCC emission approval - much like CE in Europe

      UL regs enter in - think LinkNYC "outdoor" or Wind related (up to 180 mph)

      Made in America can apply if selling to certain

      Hurricane codes come into play from FEMA

      WCAG comes into play as does HIPAA or Medical rated (60601)

      NEMA for outdoor

      Dark Sky comes into play

      Biometrics comes into play (see Illinois court docket)

      Canada is different

      Asia is different

      Europe is different

      The standards page on kioskindustry.org lists just the more common ones. I should add the other 30 or 40 that come up for agencies.

      https://kioskindustry.org/standards/

      CMS hosting along with any network credentials/connections are a separate category (and lengthy) for me. 

      Assuming it is just a display (no interactive) then in the US there are the usual. If nothing else FCC approval and ideally UL sticker are start point.

      One problem area is with media players/engines. They have storage as a rule and you need to make sure they are secure. Maybe you have a camera capturing data. If it is stored then you can be liable especially in certain states.

      There are national standards + state standards that should be reviewed.

      State (or Federal) projects always come with a lengthy "compliance" list. Sometimes 30 or 40 items they want a check next to (before they send you a check). 

      International standards are CCC, FCC, CE, UL, and ROHS

      In US -- ADA standards apply to digital signage under conditions

      FCC emission approval - much like CE in Europe

      UL regs enter in - think LinkNYC "outdoor" or Wind related (up to 180 mph)

      Made in America can apply if selling to certain

      Hurricane codes come into play from FEMA

      WCAG comes into play as does HIPAA or Medical rated (60601)

      NEMA for outdoor

      Dark Sky comes into play

      Biometrics comes into play (see Illinois court docket)

      Canada is different

      Asia is different

      Europe is different

      The standards page on kioskindustry.org lists just the more common ones. I should add the other 30 or 40 that come up for agencies.

      https://kioskindustry.org/standards/

      Nice installation! Thanks for sharing @Kiosk Manufacturer Association. I imagine their visitors appreciate how quickly and efficiently they can gain access. And wow, how awesome that they fit into the windows and are easily serviceable. Even the hatch doors...so on-brand (and your extra credit question is other-worldly!)  Have they shared any data on how effective the units have been vs. staffing the ticket windows?

      NASA is very cooperative on this project and they are putting together some material for one of the providers which will pass on to me.  This project expands the definition of "retrofit" for sure utilizing prior structures in a new way.

      Peerless-AV does such a great job of documenting projects.  I'll post this out on my sites.  Nice job Rachael!

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