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About Kiosk Manufacturer Association
The Kiosk Association comprises companies involved in self-service, digital signage, digital menus, outdoor technology, kiosks, point-of-sale, smart city, thin client, EV charging and retail automation. Craig Keefner is the managing editor for all. Sponsors include
- Olea Kiosks, Inc. kiosks
- KioWare software
- Pyramid Computer kiosks
- Nanonation Software
- Kiosk Group tablet kiosks
- KIOSK Information Systems kiosks
- Vispero Kiosk Accessibility
- 22Miles digital signage software
- Peerless-AV kiosks & digital signage
- Acquire Digital digital signage software
- LG Electronics Business Solutions displays
- Intel Kiosk embedded computing
- American Kiosks kiosks
- Esper Android Cloud Solutions
- Panasonic Restaurant Solutions
- Pitney Bowes - Service & Logistics
- Samsung Displays -- Digital Signage
- IDmission - Instant ID via Mobile & Kiosk
- WelcomeWare - live receptionist
- Star Micronics - receipt, POS, kiosk printers
- Dolphin Computer - Accessibility software
- ImageHolders - tablet kiosks of all types
- Elotouch - Touchscreens for Retail & POS
- Full List
Email info@kioskindustry.org
Recent Comments
Thanks, @Aviad Cohen , @Samantha Davis , and @Kiosk Manufacturer Association for sharing your expertise with the community! Great question, @Harish040 !
There seem to be many nuances around this and questions to be addressed. Is there any type of best practices "checklist" when approaching a project?
That's a good suggestion Lisa and people love a good checklist. I have one for ADA that covers the "low-hanging fruit" that you don't consider at your own peril. And it is different in verticals and different in countries.
In the self-service world, there is the hardware, the software, the devices, connections, data and along with all that is installation, warranty, service and maintenance (software & hardware). And any and all regulations be them federal and/or state that are in play.
My wife was getting her passport photo at FedEx yesterday and of course I spent my time in benevolent hacker mode at the internet stations. Fairly easy to "intrude."
For digital signage media players running a consumer-grade Windows OS is a consideration all to itself given patch cycles/etc. People do that to save money.
Maybe add a separate section to evaluate all the "money-saving" initiatives of budget, and take an honest look at the resultant liabilities (and subsequent costs).
I spoke with Wendys at NRF and I guess they went "immediate term economical" on signage and kiosks only to find out a year later that downtime and lack of monitoring is taking a big chunk of money every month (and units not serving customers).
Ironic how "went cheap" is usually a synonym for "longterm more costly".
Assuming it is just a display (no interactive) then in the US there are the usual. If nothing else FCC approval and ideally UL sticker are start point.
One problem area is with media players/engines. They have storage as a rule and you need to make sure they are secure. Maybe you have a camera capturing data. If it is stored then you can be liable especially in certain states.
There are national standards + state standards that should be reviewed.
State (or Federal) projects always come with a lengthy "compliance" list. Sometimes 30 or 40 items they want a check next to (before they send you a check).
International standards are CCC, FCC, CE, UL, and ROHS
In US -- ADA standards apply to digital signage under conditions
FCC emission approval - much like CE in Europe
UL regs enter in - think LinkNYC "outdoor" or Wind related (up to 180 mph)
Made in America can apply if selling to certain
Hurricane codes come into play from FEMA
WCAG comes into play as does HIPAA or Medical rated (60601)
NEMA for outdoor
Dark Sky comes into play
Biometrics comes into play (see Illinois court docket)
Canada is different
Asia is different
Europe is different
The standards page on kioskindustry.org lists just the more common ones. I should add the other 30 or 40 that come up for agencies.
https://kioskindustry.org/standards/
CMS hosting along with any network credentials/connections are a separate category (and lengthy) for me.
Assuming it is just a display (no interactive) then in the US there are the usual. If nothing else FCC approval and ideally UL sticker are start point.
One problem area is with media players/engines. They have storage as a rule and you need to make sure they are secure. Maybe you have a camera capturing data. If it is stored then you can be liable especially in certain states.
There are national standards + state standards that should be reviewed.
State (or Federal) projects always come with a lengthy "compliance" list. Sometimes 30 or 40 items they want a check next to (before they send you a check).
International standards are CCC, FCC, CE, UL, and ROHS
In US -- ADA standards apply to digital signage under conditions
FCC emission approval - much like CE in Europe
UL regs enter in - think LinkNYC "outdoor" or Wind related (up to 180 mph)
Made in America can apply if selling to certain
Hurricane codes come into play from FEMA
WCAG comes into play as does HIPAA or Medical rated (60601)
NEMA for outdoor
Dark Sky comes into play
Biometrics comes into play (see Illinois court docket)
Canada is different
Asia is different
Europe is different
The standards page on kioskindustry.org lists just the more common ones. I should add the other 30 or 40 that come up for agencies.
https://kioskindustry.org/standards/
Nice installation! Thanks for sharing @Kiosk Manufacturer Association. I imagine their visitors appreciate how quickly and efficiently they can gain access. And wow, how awesome that they fit into the windows and are easily serviceable. Even the hatch doors...so on-brand (and your extra credit question is other-worldly!) Have they shared any data on how effective the units have been vs. staffing the ticket windows?
NASA is very cooperative on this project and they are putting together some material for one of the providers which will pass on to me. This project expands the definition of "retrofit" for sure utilizing prior structures in a new way.
Peerless-AV does such a great job of documenting projects. I'll post this out on my sites. Nice job Rachael!
@Kiosk Manufacturer Association would love to know the full equipment list in this great case study if possible!
That can be arranged. Just send an email with your company and contact info along with request to info@kioskindustry.org and I will forward onto appropriate people to respond. It's definitely an impressive project and I wouldn't mind knowing how much of it was LG and/or Samsung (both sponsors for KMA).
Even if you are not traveling, multilingual self-order for fast food is terrific for many in the U.S. -- I still wonder with all the talk about AI and machine learning, the drive thrus still do not truly accommodate multi-lingual display or audio ordering
What a really fantastic case study in the do's/don'ts and how to think about measurement and ROI.
It's becoming a must-have. I was surprised to see the ROAS by Volta and the calculated effect of 1 billion impressions for the EV charging stations in the retail brick-and-mortar space. I haven't yet seen the ROI model for the "just walk out" Lidar-based shopping experiences.
Next feature is look at displays and how they help retail/public-facing customers. Stuart Armstrong of AAG and Pete Thompson of Imageholders were interviewed.