CTS Sample Question of the Week: Dec. 11, 2023
Every week we're going to post a question from the CTS Sample Question set. Check back weekly for new questions!
Note: This will be the last post for 2023. See you in January 2024!
A component fails in the first month after an install. What is the BEST mechanism for the client to have it replaced?
a. Manufacturers warranty
b. System Warranty
c. Service Agreement
d. Purchase a new component
Update:
The correct answer is: a. Manufacturers warranty
Kelly Smith - AVIXA
(She/Her)
Marketing Manager, US/Canada, AVIXA
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A
Added new Roll why not
Manufacturing -100%
All system -100%
One time use electronic
No 2 nd time use electronic technology product, price available,
A. Manufacturers warranty.
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a
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A. Manufacturers warranty
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a. Manufacturers warranty
Manufacturers warranty
a. Manufacturers warranty
A
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a
I'd have the client reach out to the installing contractor to cover it's replacement including labor within the system warranty/service agreement how ever it was worded in the contract. If it's been 90-365 days after closeout, reputable integrators handle product replacements under manufacturer's warranty on the client's behalf.
Manufacturers warranty, unless component was sitting in integrator's warehouse for 3 years before installation. Then System Warranty.
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a. Manufacturers warranty
Manufacturers warranty
Happy New Year everyone!
Apologies for missing this post.
The correct answer is:
a. Manufacturers warranty
A
a