Connor Doherty
Field Service Technician - Level 2, Avidex
- Xchange Members
- United States of America
About Connor Doherty
Connor Doherty is a Field Service Technician – Level 2 at Avidex, specializing in troubleshooting, maintaining, and optimizing complex AV systems across enterprise and higher education environments. A graduate of Cal Poly, San Luis Obispo, he began his career in higher education, supporting more than 300 classrooms and contributing to large-scale AV design, deployment, and support initiatives.
Connor holds certifications from Extron, Biamp, Crestron, and Dante, and is currently preparing for his AVIXA CTS. He is an active member of AVIXA’s Rising Professionals and Technology Managers Councils and is passionate about bridging AV and IT to deliver reliable, scalable, and user-friendly technology experiences.
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Recent Comments
If HDMI is going to be sticking around, what should end users do with all their laptops that don't have HDMI ports? A fleet of dongles? I did have some recent success with a nice HDMI to USB-C cable that supported DP alt mode.
I do hope HDMI sticks around, especially in how much more durable the ports seem to be. But issues with the end users are only going to get worse as laptops evolve.
We are definitely a niche industry, sometimes I find it's almost easier to just tell people I work in IT. Is that some "AV superpowers" curriculum from AVIXA you were using?
Love seeing this research out in the world and proud to have been a part of the work that brought it to life. The data strongly reinforces how critical reliable AV and collaboration technology has become to the higher-ed experience and institutional success.
The finding that 1 in 4 students and 1 in 3 faculty have considered leaving due to poor technology is a powerful reminder that classroom tech is no longer a “nice to have” — it’s directly tied to retention, reputation, and ROI.
At the same time, it’s encouraging to see that 82% of institutions are prioritizing classroom investments and 80% meeting rooms, which shows strong alignment between institutional goals and the realities of hybrid learning.
The trends around interoperability, ease of use, and proactive management also stood out to me. Faculty satisfaction being the top IT success metric and the growing importance of remote management tools really highlight the shift toward scalable, sustainable tech ecosystems — not just one-off upgrades.
Logitech’s recommendation to focus on smarter, long-term investments that streamline what institutions already have feels especially relevant in budget-constrained environments.
This is a great example of how independent research and real data can help align brand, solutions, and messaging with the topics that matter most to ProAV community as well as deliver credibility and relevance to company messaging.
When I worked at Cal Poly SLO, we had hundreds of @Extron Electronics Pvt. Ltd. DTP transmitters and receivers from around 2014-2016, many of which were still going strong a decade later. A majority of manufacturers, Extron and @Crestron Electronics, Inc. especially, are still supporting, updating and repairing (obviously not for free) their devices 10+ years past their production or discontinuation.
Hopefully newer manufacturers to the Pro AV scene like @Logitech will do the same. Or, at the very least, offer that extended support/warranties to those with their subscription. We recently had a good in-warranty Logi tap replacement experience with them, but hopefully a paid repair/replacement is similarly easy 5 years later.
So cool that you guys are doing this!