Many IT leaders have found themselves in this moment. 

A critical project is at risk of falling behind schedule. Tickets are piling up. Half the team is focused on a network upgrade.

Just as you think to yourself, “We can’t take on one more thing,” you get a call from the boardroom. The AV technology crashed right before a critical meeting.

When IT time and talent are maxed

Between collaboration tools, space scheduling, and digital signage, the audiovisual solutions supporting your organization are no longer an edge case. These critical technology solutions enable work and collaboration. And yet, support for AV often defaults to whoever’s available, usually someone in IT.

Even in well-resourced orgs, this ad-hoc support model isn’t built for today’s complexity. Plus, it quietly drains hours from other important work that helps move the business forward.

What if you didn’t have to manage your AV equipment?

Audiovisual Managed Services give you a way to delegate the entire AV support layer, with clear ownership, scalable coverage, and confidence that the job’s getting done right.

You stay focused on strategy. We handle the monitoring, the triage, the resolution, and the reporting.

And the best part: If something breaks, you don’t have to drop what you’re doing. 

FORTÉ’s Managed Services framework

Our model is built around what enterprise IT teams actually need: consistency, visibility, and a partner that understands the operational side of AV.

Monitor: We keep eyes on your systems around the clock. Real-time alerts surface issues early, often before users notice something’s wrong. Our VISION platform delivers those insights alongside proactive alerts and automated workflows, so your team can stay focused on what matters most.

Manage: Structured, ITIL-aligned practices ensure that your resources, SLAs, and escalation paths are defined, tracked, and continually optimized. For teams using ServiceNow, eBonding keeps ticketing streamlined and synced across systems.  

Remediate: Equipment fails. Power supplies die. Cables get pulled. When disruptions happen, we respond fast and fix the root issue, not just the symptom.

Report: You’ll always know how your systems are performing. From uptime to ticket trends, our transparent reporting helps you track ROI, identify patterns, and plan ahead. 

What AV managed services look like in practice 

This isn’t a hypothetical model. What we’re describing is how hundreds of FORTÉ clients operate today. Here are just a few examples:  

• A major regional bank, with no internal AV support plan, offloaded its entire estate to FORTÉ, including embedded onsite staff and ServiceNow integration.
• A national financial services provider engaged FORTÉ to manage global AV operations across multiple sites, with 26 dedicated resources under a six-year agreement.
• A global consumer brand with 750+ rooms and just three internal AV techs partnered with FORTÉ to co-deliver monitoring, support, and lifecycle refreshes — unlocking recurring value from year one.
• A global high-tech manufacturer brought FORTÉ onboard to assess and stabilize its existing systems, deploy standardized platforms across all sites, and deliver global “follow-the-sun” support. Now, consistent workflows and reliable performance are improving the employee experience and strengthening the IT team’s reputation. 

Whether we installed your AV systems or not, we can step in, assess your estate, and build an AV managed services model that works. No rip-and-replace. Just better support. 

What AV managed services look like in practice

Tired of choosing between putting out fires and pushing the business forward? FORTE’s Managed Services give you a backup plan that doesn’t feel like a compromise. We take the AV burden off your plate, so your team can stay focused on other business priorities.

Connect with us! Let’s talk about what this could look like for you.