An owner representative contests an invoice that was mailed after an emergency service call which had determined the problem was “operator error”. Which of the following is *least* likely to prevent this type of misunderstanding?

a. The service agreement on file with Owner and Integrator was referenced when the emergency service call was placed
b. Service agreement listed out specifics of what’s covered, noting emergency and operator error conditions
c. Predetermine that there is no need for service agreement given predicted mean time between failure for a TV
d. System operation training was provided at system completion and with refreshers during maintenance visits

Which do you think is the best answer? Post your choice below and check back Friday to see if you got it right.

Update: The correct answer is - c. Predetermine that there is no need for service agreement given predicted mean time between failure for a TV

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