CTS Sample Question of the Week: May 19, 2025
An owner representative contests an invoice that was mailed after an emergency service call which had determined the problem was “operator error”. Which of the following is *least* likely to prevent this type of misunderstanding?
a. The service agreement on file with Owner and Integrator was referenced when the emergency service call was placed
b. Service agreement listed out specifics of what’s covered, noting emergency and operator error conditions
c. Predetermine that there is no need for service agreement given predicted mean time between failure for a TV
d. System operation training was provided at system completion and with refreshers during maintenance visits
Which do you think is the best answer? Post your choice below and check back Friday to see if you got it right.
Update: The correct answer is - c. Predetermine that there is no need for service agreement given predicted mean time between failure for a TV
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c. Predetermine that there is no need for service agreement given predicted mean time between failure for a TV
c
B
b
c. Predetermine that there is no need for service agreement given predicted mean time between failure for a TV
C
c
C
This is actually a horrible question and there isn't enough information provided to properly answer the question.
If there is in fact a service agreement then B is the best answer. Many are saying C, but it really depends on how critical this system is to the organizations operation; is it an EMS call center or is it a restaurant?
If there is no service agreement then I would suggest D, thorough user training at the time of installation, with good written instructions.
Hi John, you are correct, the question though was " Which of the following is *least* likely to prevent this type of misunderstanding?"
Good point, and it illustrates further why this is a poor question. Negative, or exception, pick the best/worst questions are not good exam questions. There is solid psychology behind this.
A
B
John Schrenker, Thank you for your most logical and real-world application answer. This is a terrible question. Without a properly structured SA, a client could easily take exception to any service call invoice. Especially an emergency service call. Furthermore, a service ticket signed by the site rep should be completed. CYA. The best answer based on the given info is B. This is yet again another blunder. Good job AVIXA.