John Schrenker
Manager Learning Space and Classroom Technology, Rochester Institute of Technology
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This is actually a horrible question and there isn't enough information provided to properly answer the question.
If there is in fact a service agreement then B is the best answer. Many are saying C, but it really depends on how critical this system is to the organizations operation; is it an EMS call center or is it a restaurant?
If there is no service agreement then I would suggest D, thorough user training at the time of installation, with good written instructions.
Good point, and it illustrates further why this is a poor question. Negative, or exception, pick the best/worst questions are not good exam questions. There is solid psychology behind this.
This is actually a horrible question and there isn't enough information provided to properly answer the question.
If there is in fact a service agreement then B is the best answer. Many are saying C, but it really depends on how critical this system is to the organizations operation; is it an EMS call center or is it a restaurant?
If there is no service agreement then I would suggest D, thorough user training at the time of installation, with good written instructions.