When Screens Watch Back: What AV Manufacturers Must Get Right About AI‑Enabled Digital Signage
In the competitive audiovisual (AV) integration world, many firms struggle to differentiate themselves from the competition. Too often, AV professionals are viewed as vendors rather than strategic partners. When clients, architects, engineers, and contractors (AEC) see AV integrators as just another supplier, they tend to make decisions based on cost rather than long-term value.
This perception limits opportunities for AV integrators to engage in early-stage planning, influence project design, and position themselves as industry leaders. AV firms risk being seen as reactive rather than proactive without a visionary approach, missing out on high-value projects where cutting-edge technology integration is a priority.
AV integrators must present themselves as technology visionaries to stand out and secure more significant, more strategic projects. This means going beyond installation and focusing on thought leadership, innovation, and long-term technology strategies that align with the needs of AEC teams and clients. Here’s how:
Research and adopt emerging AV technologies regularly, such as AI-driven automation, hybrid collaboration tools, immersive experiences, and sustainability-focused AV solutions. To stay informed, follow industry leaders, attend technology expos, and participate in associations like AVIXA, NSCA, AIA, ACEC, and AGC.
Translate complex AV technologies into practical benefits for architects, engineers, and contractors. Explain how AV integration supports sustainable building design, enhances user experience, and improves operational efficiency. Use terms familiar to AEC teams, such as Building Information Modeling (BIM), smart infrastructure, and integrated project delivery (IPD).
Publish white papers, blogs, and case studies showcasing your insights on the future of AV in smart buildings, education, healthcare, and other industries. Speak at industry events, webinars, and conferences to position yourself as a leader in AV innovation. Engage on LinkedIn by sharing industry insights, responding to trends, and offering strategic AV advice.
Use 3D modeling, augmented reality (AR), and virtual reality (VR) to present AV solutions compellingly and interactively. Offer design workshops or live demonstrations to help AEC professionals and clients visualize the impact of advanced AV solutions.
Position your firm as solving today’s AV challenges and preparing clients for the future. Develop scalable AV strategies considering technology evolution, remote collaboration, AI-driven automation, and sustainability. Provide long-term technology roadmaps to help clients make informed investment decisions.
By adopting the technology visionary mindset, AV integrators can:
For example, an AV integrator working on a next-generation university learning center positioned itself as a technology visionary by presenting an interactive, AI-powered classroom concept using AR and hybrid collaboration tools. Their expertise led to a $2M contract and a long-term consulting partnership with the university.
Being a technology visionary isn’t just about knowing the latest AV trends—it’s about guiding clients and AEC partners toward smarter, future-ready decisions. By staying ahead of trends, speaking the language of AEC professionals, and positioning yourself as a thought leader, you can elevate your role from vendor to trusted industry innovator.
Want to learn more? Connect with me at CatalystFactor Consulting.
As an architect by training (BS Architecture, Cal Poly SLO) and a collaborative technologist with four decades of practice, I’m passionate about mentoring the next generation of AV professionals at the intersection of technology, strategy, and leadership. I have been active in AVIXA since 1986 and served on the national board from 1993–2000. I am a Fellow of the Society for Marketing Professional Services (SMPS) and an Associate member of the American Institute of Architects.
I serve as Director of Digital Experience Design at Clark & Enersen, a 200-person interdisciplinary architecture and engineering firm, where I lead the planning and design of integrated audiovisual and digital experience environments for higher education, healthcare, and research clients.
In parallel, through my personal advisory practice at CraigPark.Company, I counsel AEC and technology organizations on business strategy, collaborative design and delivery, and growth leadership.
My expertise spans systems design, integrated building technology planning, and strategic business development. I bring an award-winning, B2B design-thinking approach developed through leadership roles with national AEC and technology firms.
Across both institutional and consulting roles, I have led marketing and growth strategy, designed future-ready learning and simulation environments, and helped organizations implement AI-powered tools that scale expertise and performance.
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As a new-ish Tech Manager, this article is a vibrant reminder!