Your client at a facility serviced by one of your onsite tech teams will 𝙣𝙤𝙩 tell you about issues with your personnel because:

1. They’re Human, and they don’t want the responsibility or guilt for stalling the livelihood or career of another person, even if they are a problem.
2. They have enough on their plate managing their own staff and don’t have time to manage yours.
3. They suspect your attempt to address the issue with the tech in question may result in their having an even worse situation than before.
4. They may not fully understand the contractual relationship, due to poor communication on your part.
5. They know your on-site engagement is short-term, so they’ll just put up with it until it ends.
6. They acknowledge their own staff is dysfunctional, so perhaps it’s not you, it's them.
7. They already brought the situation to you before, and you did nothing, so why repeat themselves?
   
   𝗧𝗵𝗲 𝗯𝗲𝘀𝘁 𝘄𝗮𝘆 𝘁𝗼 𝗮𝘃𝗼𝗶𝗱 𝘀𝗶𝗹𝗲𝗻𝘁 𝘀𝗰𝗿𝗲𝗮𝗺𝘀 𝗳𝗿𝗼𝗺 𝗺𝗮𝗻𝗮𝗴𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗶𝘀 𝘁𝗼:

• 𝗘𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵 𝗮𝗻 𝗼𝗽𝗲𝗻 𝗮𝗻𝗱 𝘄𝗲𝗹𝗰𝗼𝗺𝗶𝗻𝗴 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀. They'll feel comfortable sharing any concerns or issues about your onsite team.
• 𝗚𝗮𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁’𝘀 𝘁𝗿𝘂𝘀𝘁 in your professional ability to lead and resolve conflicts so when they share concerns and issues, they know the outcome will be positive.
• 𝗘𝗻𝘀𝘂𝗿𝗲 𝘆𝗼𝘂 𝗵𝗮𝘃𝗲 𝘁𝗵𝗲 𝗿𝗲𝘀𝗽𝗲𝗰𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗼𝗻𝘀𝗶𝘁𝗲 𝘁𝗲𝗮𝗺 so your attempts to rectify the situation will be recognized and accepted by them as being fair and positive for all.
• 𝗔𝗰𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘁𝗵𝗲 𝗵𝗶𝗴𝗵𝗲𝗿 𝘀𝘁𝗿𝗲𝘀𝘀 𝗹𝗲𝘃𝗲𝗹 𝗳𝗼𝗿 𝗼𝗻𝘀𝗶𝘁𝗲 𝘁𝗲𝗰𝗵 𝘁𝗲𝗮𝗺𝘀 because working onsite and side-by-side with the client at the client's facility requires an always-on professional mentality that few people can manage.
  
  The last thing you want is to have to learn about personnel issues at contract renewal time... when your client decides not to renew.
  
  Have you, as a client, onsite tech, or manager of onsite teams, ever found yourself in a Silent Scream situation? 
  
  If you have any interest in learning more about my 𝘴𝘦𝘭𝘧𝘪𝘴𝘩 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 approach for onsite tech teams and managers, connect with me and let’s chat. Learn a little more about me here.
  
  Thanks for reading!