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Update July 23 -- Ariane provided a nice list of PMS integrations they have done. Over 30 different ones and we were not aware of Opera coming in three different versions. From Laurent CEO -- We currently support 30 PMS companies out of which: Oracle Opera (Cloud, hosted and on-premise), Infor (on-premise & cloud), Protel (on-premise & cloud), Mews, Springer Miller SMS, Hoist, Hotello, MisterBooking and many local PMSs in France, Germany & Spain.
Many of our members provide self-service options to hotels. The recent HITEC trade show in Toronto showcased some of those. We note that on the Intel Solutions Marketplace there are a couple of entries for Hotel Check-In related. Consequently we get asked about property management systems for hotels and factors to consider as well as who are the largest and most popular.
We decided to take what we have learned and know and then test out Google Bard to see how it helped or didn't help.
The featured image above for this shows some of the NCR check-in kiosks at the Hyatt in Chicago where we stayed for NRA. Hyatt used to use WinPM from MSI (later acquired by Jonas Club out of Canada) for its PMS before switching to Opera by Oracle in 2003 or so. For reference we found the kiosk interface was a bit wanting, their accessibility factor probably lower than most and oddly enough they were located somewhat distant and almost hard to see arriving at the main check-in. They did work though and the room cards worked.
With any self-service solution there are generally three components
Hotels come with their specific variables in regard to self-service
Restaurants, hospitals, amusements, ticketing verticals share many of these factors.
Coming up with a list of PMS providers is the usual google search (see above) but this time we opted to give the task over to Google Bard and see how it compares to other “lists” of “most deployments”. We did the usual searches and Bard did pretty well. The advantage is that the element of sponsorship or paid position is somewhat mitigated. Google hasn’t yet incorporated paid search into Bard yet but odds are pretty good it will at some point. Another example of paid results: if you ask the respected research firm RBR who the major players are in various banking endeavors, their list will start and often finish with their paid retainer clients. Awards at trade shows more often than not fall into the “paid to win” model, though not always. To a degree we are also susceptible to that paid position syndrome. However, we are not tied to it.
Anyway onto the list…
Here are the top 10 hotel property management systems in 2023, according to G2:
These systems are all highly rated and offer a wide range of features, including:
The best system for your hotel will depend on your specific needs and requirements. However, all of the systems on this list are a good place to start your search.
Here are some other factors to consider when choosing a hotel property management system:
I hope this helps!
So we know Amadeus is widely used. What does Google Bard tell us about Amadeus?
Amadeus is a good hotel PMS. It is a cloud-based system that offers a wide range of features, including:
Amadeus is also integrated with other hotel software, such as online booking engines and CRM systems. This makes it easy to manage your hotel’s operations from a single platform.
Here are some of the pros and cons of Amadeus hotel PMS:
Pros:
Cons:
Overall, Amadeus is a good hotel PMS that offers a wide range of features and integrations. However, it can be expensive and not as customizable as some other PMS systems.
Here are some other hotel PMS systems that you may want to consider:
The best hotel PMS for you will depend on your specific needs and requirements. However, all of the systems on this list are good options to consider.
Let us hear from our CSO, Hans-Peter Nüdling in this video where he demonstrates how MK Hotel benefits from our Self-Checkin KIOSKs. Guests can have an alternative to hotel reception where they can discreetly Self-Checkin without the need to stand in a queue. Our self-checkin services allows the staffs to allocate their resources efficiently and ensures guests satisfaction at the same time.
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The Industry Group (aka Kiosk Association) comprises various related technology sites and news feeds from kiosks to digital signage to POS and Smart City. Retail Automation and EV Charging are others. Self-service technology (SST) is a type of technology that allows customers to perform various tasks without the assistance of a human. SSTs can bring many benefits to both customers and businesses, including cost savings, improved efficiency, and better customer experience.
The Kiosk Association comprises companies involved in self-service, digital signage, digital menus, outdoor technology, kiosks, point-of-sale, smart city, healthcare, telehealth, voice order, thin client, EV charging and retail automation.
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