Business of AV, The Podcast Channel

Understanding Needs to Deliver Effective AV for Businesses and the Workplace

Pujan Doshi-Dowsett (IAG) joins David Allara & Jonathan Cuthbertson to unpack a discovery process that balances executive vision, end-user reality and support-team sanity.
Go to the profile of David Allara
David Allara
Managing Director, konnectus
Understanding Needs to Deliver Effective AV for Businesses and the Workplace
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Why Enterprise AV Design Matters

Shiny tech is useless if rooms fail on day one. In this episode, Pujan Doshi-Dowsett (IAG) joins David Allara & Jonathan Cuthbertson to unpack a discovery process that balances executive vision, end-user reality and support-team sanity.

Three Stakeholder Buckets

  • Executives – demand ROI & brand experience

  • End Users – need simplicity & reliability

  • Operations – crave standardisation & rapid support

 

Key Takeaways

  • Choose your place on the experience ↔ standardisation spectrum

  • 70 % of “hardware” failures trace back to acoustics & lighting

  • Build a living product roadmap instead of re-inventing every project

  • Use usage analytics — data beats opinions

 

Episode Chapters

Time Topic
00:00 – 05:09 Intro & guest background
05:10 – 11:24 Two design philosophies
11:25 – 17:39 Questions that surface requirements
17:40 – 23:04 Data vs. support tickets
23:05 – 30:44 Built-environment must-haves
30:45 – 37:54 Standardisation vs. flexibility
37:55 – 44:10 Ops, SLAs & wrap-up

 

 LISTEN TO THE PODCAST VIA THIS LINK

Go to the profile of David Allara
David Allara
Managing Director, konnectus

💡 Many organisations have AV technology systems that are difficult to use, frequently breaking, or not aligned with needs. Sound familiar? This leads to frustration and holds people back from performing at their best. I help corporate, government, education sector leaders implement AV technology solutions to facilitate high performance outcomes for their staff and customers. NEED HELP NOW? +61 403 327 323 | david.allara@konnectus.com.au

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