When Screens Watch Back: What AV Manufacturers Must Get Right About AI‑Enabled Digital Signage
One of the biggest challenges audiovisual (AV) integrators face is late-stage involvement in the design and construction process. Too often, AV is treated as an afterthought—only considered once architectural and engineering decisions have already been made. This leads to misaligned expectations, budget overruns, and last-minute design compromises that can negatively impact project execution and system performance.
Without early budget estimates, architects, engineers, and contractors (AEC) may underestimate the cost of AV systems, leading to sticker shock for clients and rushed value engineering decisions that degrade system quality. Worse, integrators are left in a reactionary role, struggling to fit solutions into a budget that was never designed to accommodate the necessary infrastructure.
Providing early budget estimates is a proactive strategy that positions AV integrators as valuable design-phase contributors rather than just installers. By engaging early and delivering realistic cost projections, AV firms can help AEC teams and clients make informed decisions that align technology goals with financial constraints. Here’s how:
Proactively offer to consult with architects and project managers before designs are finalized. Educate stakeholders on the cost implications of different AV system choices to set realistic budget expectations.
Provide “Good, Better, Best” cost scenarios to give clients flexibility based on functionality, scalability, and investment level. Outline infrastructure costs separately from AV equipment to highlight the long-term value of early planning.
Use familiar budgeting formats that align with CSI MasterFormat and construction cost estimation practices. Collaborate with general contractors to integrate AV budgets into overall project cost planning.
Reference previous projects of similar scale and complexity to create data-driven budget estimates. Provide case studies that showcase the cost benefits of early AV planning.
Work with the design team to identify cost-saving opportunities that don’t compromise system performance. Suggest phasing strategies or modular solutions that allow for future expansion while staying within budget.
By providing early budget estimates, AV integrators achieve:
For example, an AV integrator who worked with an architect on a corporate headquarters project provided early budget estimates that helped align expectations with the client. As a result, AV infrastructure was fully integrated into the building design, preventing a costly retrofit and securing additional work with the architect’s firm on future projects.
Providing early budgets isn’t just about cost estimates. Sharing financial insights positions AV integrators as trusted advisors who add strategic value from the outset. By engaging early, offering flexible budgeting options, and aligning with AEC workflows, AV firms can drive better project outcomes, build stronger partnerships, and win more business. Be proactive with budgeting, and you’ll gain a competitive edge that leads to long-term success.
For more information on building strong AEC relationships, connect with me at CatalystFactor.
As an architect by training (BS Architecture, Cal Poly SLO) and a collaborative technologist with four decades of practice, I’m passionate about mentoring the next generation of AV professionals at the intersection of technology, strategy, and leadership. I have been active in AVIXA since 1986 and served on the national board from 1993–2000. I am a Fellow of the Society for Marketing Professional Services (SMPS) and an Associate member of the American Institute of Architects.
I serve as Director of Digital Experience Design at Clark & Enersen, a 200-person interdisciplinary architecture and engineering firm, where I lead the planning and design of integrated audiovisual and digital experience environments for higher education, healthcare, and research clients.
In parallel, through my personal advisory practice at CraigPark.Company, I counsel AEC and technology organizations on business strategy, collaborative design and delivery, and growth leadership.
My expertise spans systems design, integrated building technology planning, and strategic business development. I bring an award-winning, B2B design-thinking approach developed through leadership roles with national AEC and technology firms.
Across both institutional and consulting roles, I have led marketing and growth strategy, designed future-ready learning and simulation environments, and helped organizations implement AI-powered tools that scale expertise and performance.
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I completely agree with this article, especially regarding the importance of early budgeting, as it builds transparency with the client. The "good, better, and best" example illustrates how providing clear options helps clients make decisions, reinforcing that trust and honesty. This approach not only strengthens client relationships but also paves the way for more projects and long-term success.