Show Sage LLC is an audio-visual technology company offering a casual and flexible work environment in which to work with leading-edge A/V technology used across a wide range of applications including theme parks, visitor centers, conferences, theatre, and live events. We currently have an opening on our team for a Media Server Specialist developing and supporting solutions based on our media server technologies. The responsibilities of this full-time role include: 

• Assisting company sales personnel in specifying and configuring media server solutions based on customer requirements 
• Assisting in all aspects of building, configuring Windows-based and Linux-based media servers and associated software 
• Assisting in the design and execution of worldwide tradeshows and product demos 
• Leading the development of video/graphic content creation where needed  
• Working with customers to provide onsite configuration and commissioning services 
• Providing customer support (telephone, email, remote access, on-site) including responding to questions, troubleshooting issues, reviewing media server programming, and performing bench testing for customers 
• Interfacing with existing and future software solution suppliers to resolve issues, understand future product direction, and evaluate new product additions 
• Conducting and assisting in the delivery of customer training sessions 
• Completion of all related documentation accurately and timely 

Candidates should have the following experience and skills:  

• Experience working with Dataton WATCHOUT or similar media server software  
• Functional knowledge of Windows PC hardware and software, including Windows 11 and gaming-related technologies 
• Working knowledge of current video technologies and standards (switchers, routing, codecs/transcoding, video over IP, GPUs/integrated graphics technologies) 
• Knowledge of A/V concepts and terminology  
• Willingness and flexibility to travel as required to support customers and projects 
• Experience in Adobe Creative Cloud or similar content creation software  
• Experience troubleshooting and resolving hardware and software issues 
• Experience testing and benchmarking PC software and hardware solutions 
• Ability to quickly learn new media server solutions 
• Working knowledge of Microsoft Word, Excel, Outlook, and Teams 
• Strong written and verbal communications skills 
• Strong customer focus with a passion for creating solutions and solving problems 

In general, candidates must be comfortable with all facets of Windows-related hardware assembly, configuration, and maintenance. Nice-to-have skills include: 

• Knowledge of Linux 
• Experience with media server solutions other than Dataton WATCHOUT (Hippo, Isadora, QLab, etc.) 
• A valid US passport 
• CompTia A+, MCSE, CCNA/CCNP, or similar certifications. 

Candidates ideally have a minimum of two years post-high-school education in a relevant discipline. 

Show Sage is a very customer-focused company with an informal yet detail-oriented work environment. Candidates should enjoy working in a small team, enjoy working with customers, be detail oriented, be able to self-manage their schedule and be willing to assist other team members in any reasonable capacity. Although a decent amount of the work will be performed in our Franklin Park, IL office, up to 70% of the work will require travel. We offer health, vision, and dental insurance, a 401(k) plan with company match and a flexible time off policy. Salary range is $50,000-$70,000 (+ bonuses) based on skill and experience. 

Please send resume and references to recruiting@showsage.com