AV Installation Technician | Enterprise AV | Dallas-Fort Worth Level 2 Installation Technician with AVI-SPL supporting the installation and deployment of commercial AV systems across enterprise and government environments. My background includes healthcare operations experience, supporting hospital environments with time-sensitive equipment deployment and client coordination, as well as business development and client-facing work within the private equity space. Currently preparing for CTS certification.

I am an experienced ICT and Audio-Visual (AV) professional based in Trinidad and Tobago. With over five years of hands-on experience in AV systems design, integration, and support, I specialize in developing and managing multimedia environments that enhance teaching, learning, and executive communication. I hold a Bachelor’s degree in Computer Science along with industry certifications including CompTIA A+, and Network+, and have received formal technical training from leading AV manufacturers such as Crestron and Biamp. My work has involved the successful design and deployment of multiple tiered multimedia spaces, as well as providing AV support for high-level institutional events. I am particularly passionate about the convergence of AV and ICT through AV-over-IP technologies, standardization across enterprise systems, and staying aligned with emerging trends in smart learning environments. Through the AVIXA Xchange community, I look forward to sharing knowledge, learning from global professionals, and contributing to the advancement of integrated AV solutions.

Professional Career Path Early Career: Started in technology on the Major Accounts support team at Dell, which provided an early grounding in enterprise support. Hospitality Leadership: Served as Director of AV at several high-profile locations, including: Ritz-Carlton South Beach Hyatt Pier 66 Mandarin Oriental NYC Enterprise Global AV: Led global AV operations at Intercom, managing standardizations across Chicago, San Francisco, Dublin, London, and Sydney. Specialized Technologist Roles: Supported UL University at UL as a Senior Technologist. Led IT operations for Nordstrom Trunk Club. Managed 2,200+ Meraki networks at Groupon. Supported 700+ VMs at Duck Creek. Current Role: Senior AV Engineer at Wintrust Financial, where we are currently modernizing AV across hundreds of rooms and satellite offices. Consultancy: Founded ShortWave Echo in 2023, leading AV programs for Chase and Northwestern Mutual through 2025. DS Development & APEX Platform In early 2025, founded DS Development to build APEX, an AV operations platform designed for in-house teams and integrators. Core Architecture: Designed the platform end-to-end with a multi-tenant architecture and a comprehensive API. Key Integrations: Built-in support for major industry hardware and software, including Cisco, Crestron, Q-SYS, Biamp, Microsoft Teams, and ServiceNow. Compliance Standards: Designed from the start to meet SOC 2, SOX, and HIPAA security models. Launch Date: Scheduled for July 6, 2026. Wintrust Financial currently runs the on-premise version of the platform.

Control room guy. AV nerd. Problem solver. I design control rooms and command centers for a living, spending most of my time thinking about video walls, operator workflows, visualization systems, and how to make technology easier for people to use. I'm always interested in talking shop about control room design, AV-over-IP, and mission-critical environments. I enjoy seeing how other people approach similar challenges and am always looking to learn something new. Outside of work, I'm usually playing golf, experimenting with AI, or spending time with my family. Happy to connect with anyone who shares an interest in AV, visualization, and control room technology.

I am a Product and Business Development Leader who specializes in translating technical complexity into human-centered solutions. With over 15 years of experience spanning high-stakes broadcast technology, complex hardware/software ecosystems, and instructional design, I act as the "bilingual" bridge between engineering realities and commercial growth. Throughout my career—from operating broadcast robotics to serving as a Business Development Manager and more recently guiding product vision—I have discovered that my true superpower is explaining highly technical concepts to people and building lasting, trust-based relationships. Whether I am navigating 18-month enterprise deal cycles, aligning disparate stakeholders, or building educational frameworks, I thrive on removing friction and solving systemic problems.