As a VTC Hub Technician at Apex Systems, I support United States Northern Command (USNORTHCOM) with audio-visual and video teleconferencing systems. I have an active Top Secret Compartmented Information (TS-SCI) clearance and a CompTIA Security+ certification, which demonstrate my ability to handle sensitive information and protect network security. I am also a Front-End Developer at EP Marketing Source, where I create and maintain websites using Webflow, a no-code web design platform. I have a Webflow Layout Certification, Level 2, and an Inbound Marketing certification from HubSpot Academy, which show my proficiency in web design and digital marketing. I have over two years of web development experience, including seven months at Heirloom Cloud Corporation, where I developed quality products with no existing baseline to meet emerging requirements. VTC Hub Technician at Apex Systems supporting NORAD/USNORTHCOM HQ (Aug 2023-Current)  Responsible for all NORAD/USNORTHCOM headquarters AV/VTC equipment  Maintained 20+ VTC systems supporting scheduled and unscheduled UNCLASSIFIED, SECRET and TOP SECRET calls  Experience troubleshooting fiber connections and diagnosing network errors vs. hardware errors  Submitted and actioned Avante tickets regarding VTC outage issues physically and remotely  Troubleshooting Audiovisual rack-mounted systems and diagnosing problem connections  Remoting into various brands of Codec CISCO, Polycom etc., to troubleshoot configuration  Replaced/mounted TV and other AV equipment, including rack-based components AV/VTC Technician at Jacobs supporting Special Operations Command North/USNORTHCOM (June 2023-Aug 2023)  Maintained 8 VTC systems supporting scheduled and unscheduled SECRET and TOP SECRET calls  Developed continuity/visual aids for VTC operations and in-person training when needed  Submitted and actioned Remedy tickets regarding VTC outage issues physically and remotely  Diagnosing problems reported by users by asking questions and sitting in during meetings  Stress testing VTC systems during low operations days to find potential problems  Experience remoting into CISCO Codecs and fixing poor/outdated configurations