Understanding Needs to Deliver Effective AV for Businesses and the Workplace
Why Enterprise AV Design Matters
Shiny tech is useless if rooms fail on day one. In this episode, Pujan Doshi-Dowsett (IAG) joins David Allara & Jonathan Cuthbertson to unpack a discovery process that balances executive vision, end-user reality and support-team sanity.
Three Stakeholder Buckets
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Executives – demand ROI & brand experience
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End Users – need simplicity & reliability
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Operations – crave standardisation & rapid support
Key Takeaways
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Choose your place on the experience ↔ standardisation spectrum
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70 % of “hardware” failures trace back to acoustics & lighting
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Build a living product roadmap instead of re-inventing every project
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Use usage analytics — data beats opinions
Episode Chapters
| Time | Topic |
|---|---|
| 00:00 – 05:09 | Intro & guest background |
| 05:10 – 11:24 | Two design philosophies |
| 11:25 – 17:39 | Questions that surface requirements |
| 17:40 – 23:04 | Data vs. support tickets |
| 23:05 – 30:44 | Built-environment must-haves |
| 30:45 – 37:54 | Standardisation vs. flexibility |
| 37:55 – 44:10 | Ops, SLAs & wrap-up |
💡 Many organisations have AV technology systems that are difficult to use, frequently breaking, or not aligned with needs. Sound familiar? This leads to frustration and holds people back from performing at their best. I help corporate, government, education sector leaders implement AV technology solutions to facilitate high performance outcomes for their staff and customers. NEED HELP NOW? +61 403 327 323 | david.allara@konnectus.com.au
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