Key Expectations of End Users in AV

1. Simplicity & Ease of Use

• Intuitive UI (e.g., touch panels, apps, remotes)

• Minimal training required

• “One-touch” operation (e.g., start a video call or presentation with one button)

2. Reliability

• Systems should work consistently without glitches

• Minimal downtime

• Stable connections (network, audio, video)

3. High-Quality Experience

• Clear audio (no echo, dropouts, noise)

• Crisp video (good resolution, no lag)

• Seamless transitions between sources, cameras, or rooms

4. Speed & Responsiveness

• Fast system boot-up

• Low latency in AV-over-IP and conferencing

• Instant feedback on touch commands or remote inputs

5. Interoperability

• Compatible with personal devices (BYOD)

• Supports Zoom, MS Teams, Google Meet, etc.

• Easy content sharing (AirPlay, Miracast, HDMI)

6. Support & Service

• Quick issue resolution

• Local or remote helpdesk

• Preventive maintenance without user involvement

7. Aesthetic & Comfort

• Sleek, modern look that blends with interior design

• Minimal visible wires/clutter

• Good lighting and acoustics

 End User Pain Points (Common Complaints)

• “Too many remotes” or “confusing controls”

• “Mic doesn’t work” / “People can’t hear me”

• “System not responding”

• “I don’t know how to switch sources”

• “Takes too long to start meetings”

What End Users Value Most in Different Spaces