As a Client Success Manager at Diversified, a leading global technology solutions provider, I oversee the delivery of cutting-edge audiovisual (AV) services to clients across Canada. With over 12 years of experience in customer-focused and operational roles, I bring a strategic approach to client relationships, ensuring both satisfaction and long-term success. My expertise spans strategic planning, cross-functional team leadership, and optimizing operational performance. I am passionate about leveraging technology to drive business transformation and enhance the customer experience. In addition to my role, I am a strong advocate for diversity, equity, and inclusion (DEI), and I actively support initiatives that promote these values both in the workplace and the AV industry. Some of my recent honours include being named Service Delivery of the Year, Top 100 Women in Events, 40 Under 40 by Commercial Integrator and BizBash, and Outstanding Volunteer of the Year by Meeting Professionals International Toronto.

Tom Gerace is Assistant Dean for Information Technology and Media Services for Tulane’s Business School and Law School. He leads the efforts of the teams that provide instructional and research technologies, video conferencing, and technology support. Tom's focus is on the value that IT provides to the teaching, research, and administrative missions of the University. Tom was Assistant Vice President for Enterprise Services with Tulane Information Technology prior to joining the Business and Law Schools. Tom earned a Bachelor of Science in Computer Science from Louisiana State University and a Master of Business Administration from Tulane University. Tom was awarded Senior Member status in the Association for Computing Machinery, recognizing his accomplishments in higher education information technology as well as his service to the community. Tom is a frequent speaker at higher education and corporate conferences, including the Louisiana IT Symposium.