As a Client Success Manager at Diversified, a leading global technology solutions provider, I oversee the delivery of cutting-edge audiovisual (AV) services to clients across Canada. With over 12 years of experience in customer-focused and operational roles, I bring a strategic approach to client relationships, ensuring both satisfaction and long-term success. My expertise spans strategic planning, cross-functional team leadership, and optimizing operational performance. I am passionate about leveraging technology to drive business transformation and enhance the customer experience. In addition to my role, I am a strong advocate for diversity, equity, and inclusion (DEI), and I actively support initiatives that promote these values both in the workplace and the AV industry. Some of my recent honours include being named Service Delivery of the Year, Top 100 Women in Events, 40 Under 40 by Commercial Integrator and BizBash, and Outstanding Volunteer of the Year by Meeting Professionals International Toronto.

Audio Visual Subject Matter Expert AVIXA CTS, CTS-D & CTS-I Certified CEDIA CIT, IST, ESC, ESC-D, ESC-T & ESC-N Certified 30yrs of AV design engineering, installation, system commissioning, project management & troubleshooting experience for both commercial and residential AV with demonstrated, extensive competency across a broad spectrum of AV applications, for example; corporate, banking & finance, hospitality, education, medical, government, military, transportation hubs, casino & gaming, performance theatre, live entertainment venues, theme parks, museums, stadia, high-end residential & private cinema, and royal palaces. Global exposure designing & delivering AV projects in 16 countries across the Asia-Pacific and Middle East Regions. Extensively involved as an AV Subject Matter Expert developing AV Standards and international certification examination questions for both AVIXA & CEDIA. Australian & French dual citizen, currently divides time between Hong Kong & Vietnam.

George “Red” Fournier, CTS, serves as Vice President of Technical Services for Laia Technologies North America, leading the company’s technical strategy, partner enablement, and product‑integration initiatives across the U.S. and Canadian markets. With over 40 years in audiovisual engineering, systems design, and unified communications, Red works closely with Laia’s global product and development teams to ensure the company’s camera and software ecosystem delivers seamless, reliable, and customer‑centric experiences. His ability to blend deep engineering expertise with real‑world integrator insight makes him a trusted voice in translating emerging Laia technologies into practical, scalable solutions for corporate, education, and government environments. Red is also known for his leadership and advocacy across the AV industry. He founded AV Gives Back in 2015, uniting the AV community around service and support efforts under the #AVGivesBack banner. He has held several roles within AVIXA’s councils—including the Manufacturers, Diversity, and Women’s Councils—and served as Chairman of the Systems Integrators Council from 2020 to 2022. Throughout the pandemic, he helped guide integrators through unprecedented disruption by establishing collaborative forums, partnering with the ITS Council, and advancing initiatives on contractor best practices, workforce development, and new‑hire onboarding, reinforcing his long‑standing commitment to industry standards and community resilience. Beyond his professional impact, Red is a lifelong volunteer dedicated to service, mentorship, and community support. Since 1985, he has served North Jersey communities as a volunteer firefighter, fire police officer, trainer, and hazardous‑materials emergency responder. He remains deeply engaged in youth development with the Patriots Path Council of Scouting America in New Jersey as a District Commissioner at Large, Unit Commissioner, merit badge counselor, and advancement administrator for both Troop & Crew 144. Red and his wife Beth, celebrated as the first female firefighter and first female captain in the 190‑year history of the City of Paterson Fire Department, are especially proud of their son, Seán, who will enter NJIT’s Ying Wu College of Computing as a first‑year student academically classified as a junior, pursuing Computer Science, Cybersecurity, and AI after completing his A.S., 61 credits, Security+ and ISC2 CC certifications through the County College of Morris/Morris County Share Time Program in Pequannock HS.

I lead AVIXA’s APAC marketing and communications initiatives, which include member communication, vertical market events, educational programmes and AVIXA’s brand presence at the association’s trade shows in the region. I look forward to making new connections on the Xchange and leverage digital as a medium to offer value to members and support the association’s commitment of being a hub for AV in the region.  https://xchange.avixa.org/users/avixa