As a Client Success Manager at Diversified, a leading global technology solutions provider, I oversee the delivery of cutting-edge audiovisual (AV) services to clients across Canada. With over 12 years of experience in customer-focused and operational roles, I bring a strategic approach to client relationships, ensuring both satisfaction and long-term success. My expertise spans strategic planning, cross-functional team leadership, and optimizing operational performance. I am passionate about leveraging technology to drive business transformation and enhance the customer experience. In addition to my role, I am a strong advocate for diversity, equity, and inclusion (DEI), and I actively support initiatives that promote these values both in the workplace and the AV industry. Some of my recent honours include being named Service Delivery of the Year, Top 100 Women in Events, 40 Under 40 by Commercial Integrator and BizBash, and Outstanding Volunteer of the Year by Meeting Professionals International Toronto.

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Ben currently serves as the Head of Pro AV and the Sr. Director of Publishing for MarketScale, a B2B publisher and strategic marketing firm. He has over a decade of award winning experience in media publishing for large scale events, OTT & live streaming platforms, marketing, network television, and podcasting. Ben decided on his career path at the age of 7, and to date has led some of the most influential brands in the world including Intel, Nokia, Samsung and Segway, to billions of content interactions. A huge hockey fan (Go Stars!), and former contestant and current fan of Family Feud, Thomas resides in Dallas, Texas.