Jason "Jay" Jacoby (they/them) has spent the last 10+ years, working with integration firms guiding teams through multi-million dollar projects from conception to execution. Jay’s work as a program and project manager includes multiple types of projects ranging from corporate, communication collaboration, experiential, broadcast, digital signage and large venue sound. They recently returned to Diversified after working for a year with Shen, Milsom, & Wilke as an Audiovisual consultant.  Jay is currently based out of New Jersey. #avtweeps

As a Client Success Manager at Diversified, a leading global technology solutions provider, I oversee the delivery of cutting-edge audiovisual (AV) services to clients across Canada. With over 12 years of experience in customer-focused and operational roles, I bring a strategic approach to client relationships, ensuring both satisfaction and long-term success. My expertise spans strategic planning, cross-functional team leadership, and optimizing operational performance. I am passionate about leveraging technology to drive business transformation and enhance the customer experience. In addition to my role, I am a strong advocate for diversity, equity, and inclusion (DEI), and I actively support initiatives that promote these values both in the workplace and the AV industry. Some of my recent honours include being named Service Delivery of the Year, Top 100 Women in Events, 40 Under 40 by Commercial Integrator and BizBash, and Outstanding Volunteer of the Year by Meeting Professionals International Toronto.

Me considero una persona apasionada por lo que hace, me gusta trabajar y solucionar problemas.  Tengo afinidad con la fotografía, la música y las artes en general.  Dada mi formación profesional y el caminar en esta industria he aprendido a diseñar sistemas AV que generan experiencias de usuarios, que satisfacen necesidades y con una rápida adopción tecnológica.  Soy capaz de liderar y motivar equipos en torno a metas concretas, siempre preocupado del crecimiento del área como también de cada uno de sus miembros en particular. 

Eighteen years of experience in higher education AV, three years of experience in government AV. Non-professional interests include tennis, hiking, and the gospel.