As a Client Success Manager at Diversified, a leading global technology solutions provider, I oversee the delivery of cutting-edge audiovisual (AV) services to clients across Canada. With over 12 years of experience in customer-focused and operational roles, I bring a strategic approach to client relationships, ensuring both satisfaction and long-term success. My expertise spans strategic planning, cross-functional team leadership, and optimizing operational performance. I am passionate about leveraging technology to drive business transformation and enhance the customer experience. In addition to my role, I am a strong advocate for diversity, equity, and inclusion (DEI), and I actively support initiatives that promote these values both in the workplace and the AV industry. Some of my recent honours include being named Service Delivery of the Year, Top 100 Women in Events, 40 Under 40 by Commercial Integrator and BizBash, and Outstanding Volunteer of the Year by Meeting Professionals International Toronto.

I am the Program Coordinator for UK, Ireland and Africa with AVIXA and based in the UK. I can help guide you with anything to do with membership, courses, CTS and AVIXA Partnered ECS Card. 

I am a client centric AV/IT Technologist / Account Manager working with enterprise clients on a national and global level. With a long career focused on convergence technology, I am passionate about developing great user experiences through development of solving collaboration challenges.

AVIXA Chairman of the Board

Started my career in the insurance industry, specifically Workers comp. Eleven years ago I answered a call from an old friend I  went to grade school with and he asked me to come help him manage his broadcast cabling company. That old friend is Carl Craver and the company is Viper Cabling Inc.  WE handle everything from small voice and data /AV installs to large broadcast projects.  I took over Carl's  spot on the ITS Council and have been volunteering ever since 2012. I am excited to have been recently elected as the ITS Council chair.   As the new Chair I hope to recruit new members that would like to be a part of our next charity project. 

Mike Pedersen, the Audiovisual Experience Manager at Iowa State University since the summer of 2018, brings over 30 years of experience in the engineering industry with a focus on the professional audiovisual (AV) sector for the past 25 years. Leading the Audiovisual Experience Team (AVXT) at Iowa State, Mike oversees the maintenance of AV systems in over 200 university classrooms and provides consulting, installation, and repair services across campus. The AVXT won the 2023 Higher Ed AV Team of the Year with Higher Ed AV Media.  Recognized as an expert in the field, he holds both Certified Technology Specialist (CTS) certifications in Design (CTS-D) and Installation (CTS-I), a distinction shared by only approximately 700 individuals worldwide. In 2018, AVIXA named him CTS Holder of the Year.  Mike currently serves on the Membership Committee and Certification Renewal Committee with AVIXA, and he previously served as an elected member of the Certification Steering Committee and chair of the Technology Mangers Council.  He currently serves on the board of directors with the Educational Technology Collaborative (ETC) as the Membership Committee and Program Committee.  He has previously served extensively with HETMA including as the 1-year at large board member.  Before joining Iowa State, he spent almost 19 years at Mechdyne Corporation, contributing to various roles including engineering manager, R&D, and pre-sales engineering. Outside of his professional endeavors, Mike actively volunteers in STEM education, serving on the governor's North Central Iowa Regional STEM Advisory Board. A 1994 graduate of Iowa State University, he holds a Bachelor of Science degree in Mechanical Engineering with distinction and a minor in History and is working toward a Master of Engineering in Engineering Management degree.