One of the world’s leading asset managers runs its European headquarters right in the heart of London. Like many global companies, they were facing a challenge: how best to engage with employees, clients, and stakeholders in the face of rising demands for live video events and business communications.

Their live video production workload was increasing, but their video production technology had not kept up. Town halls, client briefings, internal updates — people were now comparing them to what they see on television. The flex-spaces in the London office simply were not set up for that. They needed rooms that could quickly switch between different uses, and AV systems that anyone could operate confidently. At the same time, the AV and IT teams were expected to guarantee smooth, polished events even when they could not be in the room.

It was clear the company needed a proper upgrade — not just to optimize communications internally, but also to turn their live event space into a multi-use venue that is also worthy of hosting high-profile external events.

The company’s Head of Global AV, choosing the right partner was straightforward. With a background in broadcast, he already knew Ross Video and had relied on Ross switchers for years. Ross’s track record and reputation for reliability made the decision even easier.

“Ross did not drop off the technology packages and disappear — they were right there with us, making sure everything worked. That gave me complete confidence we had chosen the right partner.”

Right from the start, this partnership felt like not simply another supplier or licensing agreement.  When issues arose in the final stages of integration that could cause delays, the Ross crew pitched in and even patched cables themselves to keep the project moving ahead to deliver the video production capabilities on time. That level of commitment set the tone for the entire installation.

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