The MASM Operational Manager Certificate (MASM-OMC) is packed full of the hard, how-to detail of the skills you need as a manager of a technical workgroup in an AV context. More advanced and complex than Aspiring Manager Certificate -AMC, this will describe the very building blocks of your workgroup, its resources, and the services it must produce. It will indicate what to measure and how, and importantly how to get the best out of your technicians by offering improvements to their job satisfaction. These are the practicalities of building, managing, leading and sustaining a successful technical workgroup.