Specialist technical consultant covering multimedia infrastructure, identifying problems, defining solutions, and ensuring their implementation, deployment, maintenance and support, to meet university academic and operational requirements. Working with all levels of the university management and external suppliers and stakeholders. Help to plan, organise, and deliver the implementation, deployment, maintenance, asset management and support of multimedia infrastructure hardware and software, including video conference facilities, based on agreed university academic and operational requirements. Anticipate, diagnose and rectify problems experienced by staff and students when using these hardware and software facilities. Take the lead in the accurate asset management of multimedia infrastructure equipment and software using agreed procedures. Identifying trends and making recommendations, contribute to annual planning of hardware/software requirements in collaboration with academics and relevant ITS colleagues. Maintain the general security of equipment across the campus following agreed procedures. Take the lead in preparation and support of special events utilising multimedia technology, including open days. Coordinate with suppliers in order to convert purchases into projects, in order to define and implement multimedia infrastructure. Provide a strong and effective customer focused service that models the 

I've been in the AV industry for 20 or so years, a consultant for 5, and recently launched my new company, AV MSP. AV MSP is a kind managed service provider focused on AV technology, bringing ITSM standard service management to AV customers. We partner with integrators to improve service departments and directly with customers to act as their outsourced AV department. 

As a seasoned Group Operations and Technical Director, I have built a strong track record in the audio/video and collaboration technologies industry. My expertise includes Operations Management, Sales, A/V Systems Design, and Technical Resource Management, allowing me to bring a comprehensive approach to any technological challenge. I hold various manufacturer certifications and have maintained my AVIXA CTS for 20+ years complementing my strong engineering skills. My commitment to excellence and innovative solutions has consistently driven success across complex projects and initiatives.