Specialist technical consultant covering multimedia infrastructure, identifying problems, defining solutions, and ensuring their implementation, deployment, maintenance and support, to meet university academic and operational requirements.

Working with all levels of the university management and external suppliers and stakeholders.
Help to plan, organise, and deliver the implementation, deployment, maintenance, asset management and support of multimedia infrastructure hardware and software, including video conference facilities, based on agreed university academic and operational requirements. Anticipate, diagnose and rectify problems experienced by staff and students when using these hardware and software facilities. Take the lead in the accurate asset management of multimedia infrastructure equipment and software using agreed procedures.

Identifying trends and making recommendations, contribute to annual planning of hardware/software requirements in collaboration with academics and relevant ITS colleagues. Maintain the general security of equipment across the campus following agreed procedures.

Take the lead in preparation and support of special events utilising multimedia technology, including open days. Coordinate with suppliers in order to convert purchases into projects, in order to define and implement multimedia infrastructure. Provide a strong and effective customer focused service that models the