As a Client Success Manager at Diversified, a leading global technology solutions provider, I oversee the delivery of cutting-edge audiovisual (AV) services to clients across Canada. With over 12 years of experience in customer-focused and operational roles, I bring a strategic approach to client relationships, ensuring both satisfaction and long-term success. My expertise spans strategic planning, cross-functional team leadership, and optimizing operational performance. I am passionate about leveraging technology to drive business transformation and enhance the customer experience. In addition to my role, I am a strong advocate for diversity, equity, and inclusion (DEI), and I actively support initiatives that promote these values both in the workplace and the AV industry. Some of my recent honours include being named Service Delivery of the Year, Top 100 Women in Events, 40 Under 40 by Commercial Integrator and BizBash, and Outstanding Volunteer of the Year by Meeting Professionals International Toronto.

I am the Program Coordinator for UK, Ireland and Africa with AVIXA and based in the UK. I can help guide you with anything to do with membership, courses, CTS and AVIXA Partnered ECS Card. 

Emerging media/tech strategist, public speaker, and highly organized professional.  Established record of exceeding targeted business growth goals. Proven team leader, fostering a collaborative environment, and team building with strong leadership qualities. Team player/collaborator, not averse to doing the work. Excellent communication skills, both written and oral. Award-winning writer.  𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: -Themed Entertainment Association (TEA) Board Member, Western North America -Avixa Women's Council Member 𝐏𝐚𝐧𝐞𝐥 𝐝𝐢𝐬𝐜𝐮𝐬𝐬𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬: -Digital Hollywood - Panel Moderator - Women's Health Strategies -IAAPA - Panelist - Location Based Virtual Reality -TEA Western Division Board Holiday Event - Remarks - TEA - Panel Moderator - Get to Know Your Board -The Doctors network television show - Interview/feature -KTLA (multiple times) - Interview  -The Best People We Know (podcast) - Interview -The Women's Eye Radio Show - Interview -Indie Chicks Magazine - Interview -ABQ Monthly Magazine - Interview  -Albuquerque Journal (Front Page) - Interview

Works for Queen Elizabeth II Centre, Westminster, London in the Studio Visual and Event IT department.