FM Beyond Walls: Delivering Social Impact Through Facility Management
Social Sustainability Through an Outside-in Lens
Overview
Facility management (FM) plays a critical, yet often under-recognized, role in shaping social sustainability. Through 36 in-depth interviews with FM leaders and practitioners across six global regions, this study explores how FM contributes to community well-being, inclusion and resilience beyond the physical boundary of the workplace.
The findings show that FM already delivers significant social value through everyday operations, including workforce management, procurement, space use and continuity during disruption. However, this contribution is often implicit, unevenly recognized and structurally constrained.
Founded in 1980, the International Facility Management Association (IFMA) is the world’s largest, most widely recognized association for facility management (FM) professionals. Supporting more than 24,000 members in over 130 countries, IFMA is a key contributor to the development of international FM standards and works with decision makers to inform FM-related policy. IFMA provides career resources and continuing education, offers three industry-respected credentials, maintains the largest repository of FM-related content on the web and hosts year-round global events. With a vision to lead the future of the built environment to make the world a better place, IFMA believes in the benefit of global diversity, inclusion and social equity and recognizes that sustainability, resilience and responsible environmental stewardship are paramount. For more information, visit ifma.org and our LinkedIn, YouTube, Facebook, Threads, X and Flickr pages. Follow IFMA’s Connected FM podcast and blog for expert insights on trending industry topics.
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