AVIXA CTS Study Group

CTS Sample Question of the Week: Jan 20, 2025

Every week we post a question from the CTS Sample Question set. Check back weekly for new questions!
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Kelly Smith - AVIXA
Marketing Manager, US/Canada, AVIXA
CTS Sample Question of the Week: Jan 20, 2025
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A customer reports that they can't log into the web controls of an AV device. What is the FIRST thing that you should do?

a. Send a technician onsite to upgrade the device's firmware
b. Tell the customer to engage their corporate IT department
c. Try PINGing the device
d. Request an RMA for a defective device

Which do you think is the best answer? Post your choice below and check back Friday to see if you got it right.

Update: The correct answer is c. Try PINGing the device

Thanks to everyone who participated in this week's question! Come back next week for another.

Try the newly updated CTS Sample Questions on avixa.org. They are free for anyone to take.

Go to the profile of Kelly Smith - AVIXA
Kelly Smith - AVIXA (She/Her)
Marketing Manager, US/Canada, AVIXA

Hi! I help connect people to AV education, standards and more resources from AVIXA.

I am an expert in finding resources to help you meet your training and certification prep needs to help you reach your goals.

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