CTS Sample Question of the Week: Jan 20, 2025
A customer reports that they can't log into the web controls of an AV device. What is the FIRST thing that you should do?
a. Send a technician onsite to upgrade the device's firmware
b. Tell the customer to engage their corporate IT department
c. Try PINGing the device
d. Request an RMA for a defective device
Which do you think is the best answer? Post your choice below and check back Friday to see if you got it right.
Update: The correct answer is c. Try PINGing the device
Thanks to everyone who participated in this week's question! Come back next week for another.
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C
C
c. Try PINGing the device
C
C - Try PING ing the device
c. Try PINGing the device
c
C
C
c
c. Try PINGing the device
The answer should be A. If you have a maintenance contract, if not B. may be the another option
Send a technician
c. Try PINGing the device