Most leaders get frustrated at how their business is affected when they lose staff. We help the C-Suite maintain continuity in the stability of the organisation.     Website: https://www.novaassociates.co.uk/ LinkedIn: https://www.linkedin.com/in/peoplecontinuityexpert/ Mobile: +44 117 908 6102  

As a VTC Hub Technician at Apex Systems, I support United States Northern Command (USNORTHCOM) with audio-visual and video teleconferencing systems. I have an active Top Secret Compartmented Information (TS-SCI) clearance and a CompTIA Security+ certification, which demonstrate my ability to handle sensitive information and protect network security. I am also a Front-End Developer at EP Marketing Source, where I create and maintain websites using Webflow, a no-code web design platform. I have a Webflow Layout Certification, Level 2, and an Inbound Marketing certification from HubSpot Academy, which show my proficiency in web design and digital marketing. I have over two years of web development experience, including seven months at Heirloom Cloud Corporation, where I developed quality products with no existing baseline to meet emerging requirements. VTC Hub Technician at Apex Systems supporting NORAD/USNORTHCOM HQ (Aug 2023-Current)  Responsible for all NORAD/USNORTHCOM headquarters AV/VTC equipment  Maintained 20+ VTC systems supporting scheduled and unscheduled UNCLASSIFIED, SECRET and TOP SECRET calls  Experience troubleshooting fiber connections and diagnosing network errors vs. hardware errors  Submitted and actioned Avante tickets regarding VTC outage issues physically and remotely  Troubleshooting Audiovisual rack-mounted systems and diagnosing problem connections  Remoting into various brands of Codec CISCO, Polycom etc., to troubleshoot configuration  Replaced/mounted TV and other AV equipment, including rack-based components AV/VTC Technician at Jacobs supporting Special Operations Command North/USNORTHCOM (June 2023-Aug 2023)  Maintained 8 VTC systems supporting scheduled and unscheduled SECRET and TOP SECRET calls  Developed continuity/visual aids for VTC operations and in-person training when needed  Submitted and actioned Remedy tickets regarding VTC outage issues physically and remotely  Diagnosing problems reported by users by asking questions and sitting in during meetings  Stress testing VTC systems during low operations days to find potential problems  Experience remoting into CISCO Codecs and fixing poor/outdated configurations

Yealink is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of "Easy Collaboration, High Productivity". Trusted by top partners, Microsoft Teams, Zoom, Qualcomm, Yealink continues to provide the most reliable products and services in strategic product lines, including Desk Phone, Video Conferencing Solutions and Headsets.